Refund and Returns Policy

Returns and Refunds Policy for Garth Taylor Live Shows Ticket Holders

1. Ticket Purchase and Refund Eligibility:

1.1. All ticket sales for Garth Taylor live shows are final, and tickets are non-refundable, except as required by law.

1.2. Refunds will only be considered under specific circumstances, such as event cancellation, significant event changes, or as required by South African consumer protection laws.

2. Event Cancellation or Significant Changes:

2.1. In the event of complete event cancellation, ticket holders may be eligible for a full refund.

2.2. If there are significant changes to the event, such as a change in the date or venue, ticket holders will be notified, and refunds may be offered at the discretion of the Organiser.

3. Refund Request Process:

3.1. To request a refund, ticket holders must contact the official point of purchase or the Organiser’s designated refund processing channel.

3.2. Refund requests must be submitted within the specified timeframe outlined in the communication regarding the event cancellation or changes.

4. Ticket Resale and Transfers:

4.1. Tickets are non-transferable unless explicitly authorised by the Organiser. The resale of tickets is subject to the terms and conditions of the event and may result in the cancellation of the ticket without refund.

5. Compliance with South African Laws:

5.1. This policy complies with relevant South African consumer protection laws.

5.2. In cases where South African law mandates refunds, such as the Consumer Protection Act, refunds will be processed in accordance with those legal requirements.

6. Force Majeure:

6.1. The Organiser shall not be liable for any refunds or other claims in the event of force majeure, including but not limited to acts of nature, government restrictions, or unforeseen circumstances beyond the Organiser’s control.

7. Contact Information for Refund Enquiries:

7.1. For any enquiries or concerns regarding refunds, ticket holders should contact the designated refund processing channel or the Organiser’s customer support.

8. Changes to the Refund Policy:

8.1. The Organiser reserves the right to modify or update this refund policy at any time. Any changes will be effective upon posting on the official event website.

9. Governing Law:

9.1. This refund policy is governed by the laws of South Africa, and any disputes will be subject to the jurisdiction of South African courts.

By purchasing a ticket, ticket holders acknowledge that they have read, understood, and agreed to the terms of this refund policy. The Organiser reserves the right to review and make exceptions to this policy on a case-by-case basis in its sole discretion.

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